Creating and maintaining the sense of family

Leonard's creates an environment which provides not only direction but an "open door" policy which strengthens the family bond of agents and employees throughout the company.

Kent and Pat Johnson supply the leadership and direction that is needed to run Leonard's Express. Throughout our daily duties we all have issues that need attention. At Leonard's our family environment allows for anyone to seek advice from other departments or individuals to clearly navigate through these problems. The "open door" policy allows everyone equal time whether it's a personal issue or business related.

Leonard's has seventeen agent offices throughout the country and all of them feel that they are a part of this unique family and they are confident in calling Kent, Pat, or anyone else in the corporate office for direction or advice. Our aim is to make sure that our customers are part of this family. Whenever an issue arises, we want to make sure that our customers feel just as comfortable as we do about calling and talking to someone.

This philosophy has been successful in bonding the agents, independent contractors, technicians, company drivers and office personnel at Leonard's

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